
Our Guarantee To You
"YOU MUST BE FULLY SATISFIED, PERIOD."
At Richard Gretz Goldsmiths, our guarantee is a very important part of our philosophy. We stand behind our workmanship 100 percent. Wearability, longevity, functionality, and design must come together to make a truly great piece of jewelry. What good is a beautiful ring if it is uncomfortable or too delicate to wear? We strive to make your jewelry truly last a life time.
At Richard M. Gretz Goldsmiths, we really care that you're happy with your jewelry. Each piece we make is guaranteed in three ways:

DESIGN
You must like the design or we will alter the piece, remake it, or refund your money. Just let us know within 10 working days if you are not satisfied. There may be an additional charge for major design changes.

WORKMANSHIP
Our workmanship should be perfect. Each piece is guaranteed two years through normal wear and tear. Repairs needed during this time are done without charge. Bracelets with links are guaranteed for one year.

STONE SETTING
If a stone is lost, we will replace it at our cost. This is a lifetime guarantee.
Our lifetime guarantee will stay in effect when you have the piece checked with us after one week of continuous wear and every six months thereafter and all recommended repairs are completed
If you live out of town, a reputable local jeweler can do the six-month setting check. A signed and dated business card mailed to us will keep your guarantee in effect. If a repair is needed, please contact us. We cannot guarantee the work of other jewelers.
Our guarantee does not cover the setting of emerald, opal, topaz, or tanzanite. These gemstones are brittle in nature and may break through normal wear. We do not guarantee any gemstone against wear such as abrasion, chipping, or breaking.
Privacy Policy
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your order, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We may contact you via email, telephone, text messages, and postal mail for these purposes. We will not send you junk mail, spam or request credit card information over email.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to Info@GretzDesigns.com